Shipping and Return Policy

 

SpaceMan Music is a Canadian company and as such, when shipping to other countries certain issues arise:

Shipping charges do not include any taxes (if applicable) levied by the purchaser’s federal, state or local governments. UPS, the postal service or the relevant shipping company usually collects these taxes when the shipment arrives.

 

ALSO,

The purchaser is responsible for paying any border brokerage or preparation charges assessed as the item enters the U.S. or purchaser’s country. For in formation about U.S. Brokerage Service Fees/Entry Preparation Charges for Importing into the United States please click here.

 

SpaceMan Music does the best to provide you with an accurate assessment of items through clear digital photographs and a detailed description. SECOND HAND STORE owned items carry a warranty. Electronics for 6 months and Instruments for 6 months. Warranty excludes speaker cones, amplifier tubes, guitars strings, and other consumable accessories. CONSIGNMENT items are being sold on behalf of the owner. SpaceMan Music cannot provide a warranty for these items, but each consignment sale is backed by a 24-hour inspection period. NEW items carry a full manufacturer’s warranty. In most cases the item can be returned or replaced by SpaceMan Music. Please inquire for further details.

 

All packages sent UPS are insured through UPS. In case your products are damaged during shipment, please take note of this right away, and keep the original packaging, including your UPS tracking number and contact us within 2 business days.

 

In the case that your item requires warranty or return please contact the store location (Toronto, Ottawa) that you purchased the item(s) from. You will be given a Return Authorization (RA) number. At this time you will also be given instructions on how to ship the item(s) back to SpaceMan Music. We will repair, replace or refund at our discretion once we determine the condition of the faulty product. Returns will not be accepted without this RA Number.

 

Return shipping is the responsibility of the purchaser

 

SHIPPING POLICY

SpaceMan Music ships most products through UPS worldwide. Should the product be too large for UPS, we will work with a reputable freight forwarder to arrange for your package to be safely delivered.

 

All products may also be picked up directly at the store free of charge as opposed to having it shipped to you. SpaceMan Music's automatic shipping quote system provides real-time quotes for any address in the Continental USA or Canada. International orders are priced upon receiving the order. Rest assured, we will find the best possible price through our worldwide network.

 

SpaceMan Music.com Credit Card Fraud Disclaimer - for more info view our FAQ's

1. To process the transaction we require a valid telephone number to allow our staff to verify the order.
2. To help prevent Internet credit card fraud, we track IP (Internet Protocol) addresses through our web host.
3. Information must be exactly as it appears on your credit card statement.
   If "Ship To Address" is different than "Billing Address" we will have to hold processing of the order for approximately 48 hours while the address is confirmed.